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Question: I can't access the library databases from my computer. What can I do?

Things to Consider:

1. Are you able to log into the MU portal? These are the same credentials you use to access the library databases. If you cannot get into the portal, see the IT Help Desk located on the first floor of the library to get assistance with your credentials.

2.. If credentials are not an issue, and you are using a personal device, clear your cache and cookies and restart your computer. Try again.

3. If you are still unable to access, try changing internet browsers to see if that makes a difference.

4. Consider the following:

Are you trying to access from a connection at an institution other than Misericordia (i.e. place of business, hospital or clinic setting)? If so, there may be a firewall that will not allow you to access the content. Try a neutral location.

If you are trying to access the Sports Market Analytics database (SBRnet) you may have reached the user limit access. Their server only allows a limited amount of users at one time. Try again later.

Try another device if you have one to your availability to help determine if it is an issue with your device.

5. If all of the previous recommendations have failed, take note as to whether the issue is with one particular database or multiple databases. Contact the library and indicate which database(s) you cannot access. 570-674-6231 or reference@misericordia.edu.

Be sure you have tried more than one database before contacting.
Be sure and let the library know you have already tried the previous recommendations.
- If the library determines there is an access issue, they will contact the vendor and we must wait for the vendor to resolve. That is all we can do at this point.
- If the library indicates their are no campus wide database access issues, you can use the library computer lab on the 2nd floor of the library when it is not being used for instruction.
- If the library indicates there is no on or off-campus database access issues. Consider consulting with the IT Help Desk for guidance 570-674-8087 regarding your personal device.

Answered By: Research Team

Last Updated: Oct 02, 2023 Views: 78

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Answered By: Research Team

Oct 02, 2023 78

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Phone: 570-674-6231

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